fiive+ extra — Subscription, Cancellation & Refund Terms

Price and monthly renewal

fiive+ extra costs $69.00 USD per month, plus applicable tax. Membership includes exactly 10 gifts per monthly cycle. US shipping for your monthly gift shipment is included. Your first payment is collected at checkout and the subscription renews every month until canceled. Your scheduled renewal date and total charges will be shown before payment and in your subscription details. There is no minimum membership term or cancellation fee.

Your monthly gifts

Each paid monthly cycle includes exactly 10 gifts, even if you do not place another merchandise order. Assortments vary with availability. These items are benefits of the paid membership.

Qualifying promotional gifts already allocated to your initial membership cycle count toward that initial cycle’s ten; they are not additional gifts. Promotional-gift eligibility rules still apply. A merchandise subtotal alone does not establish that gifts are included.

Fiive must supply the promised quantity. If we cannot fulfill your paid allocation, we will contact you about an alternative or refund rather than treat an incomplete allocation as fulfilled. Material changes to an advertised assortment require your agreement or an applicable refund.

Choosing your gifts

Member selection is being prepared. Until it opens, Fiive selects your assortment from available local inventory. When selection is available, choose up to 10 eligible products for your upcoming monthly box. If you choose fewer than 10, Fiive selects the remainder: choose six and Fiive selects four. Choices lock five days before your renewal date. For a November 1 renewal, choices lock October 27. Your box proceeds into warehouse fulfillment only after the corresponding renewal payment succeeds. Available products and variants rotate; browsing does not reserve an item.

Service Fee and shipping

Verified active members are exempt from the $5.95 Service Fee associated with qualifying promotional-gift orders. No Service Fee applies to membership renewals. New enrollment qualifies for the exemption only after successful verification. Membership charges, warranty charges and service fees do not count toward promotional-gift spending thresholds.

Included US shipping applies to your monthly gift shipment. Ordinary merchandise purchases may have separate shipping charges, disclosed before payment. Estimated arrival for your monthly gift shipment is 7–14 business days after successful payment. Business days exclude weekends and public holidays. See the Shipping & Delivery policy for applicable delivery exclusions.

Optional enrollment

Joining is optional and requires your deliberate selection and agreement to recurring charges. Accepting promotional gifts does not enroll you in fiive+ extra. You do not need a membership to buy ordinary merchandise.

Manage or cancel

Use the Manage subscription link in your subscription email or the subscription section of your customer account to review upcoming charges, update your payment method or shipping address, pause, skip or cancel. Cancel before the next scheduled charge to prevent that renewal. Cancellation stops future renewals without a cancellation fee.

If you cannot access subscription management, email fiiveplus.services@gmail.com using the email associated with your membership. Do not send payment-card details by email.

Paid orders and refunds

Canceling future renewals does not automatically cancel an order already paid. Contact us promptly if you also want to cancel that order. A paid monthly shipment canceled before fulfillment begins receives a full refund. After fulfillment begins, requests are handled under Fiive's applicable return and refund policy and your statutory rights. If Fiive cannot provide the paid monthly benefit, we will arrange a replacement or refund as appropriate. We will not deduct an invented retail value for included gifts.

For missing, damaged or incorrect items, contact us with your order number, a description of the issue and, when reasonably available, relevant photos or delivery information. This optional membership does not limit your rights concerning defective or undelivered goods.

Payment and account information

A failed or unpaid renewal does not create a new paid monthly allocation. Follow the secure payment-update link in your subscription notification to resolve payment issues. Keep your delivery address accurate before each renewal and contact us promptly about changes.

Changes to membership

Fiive will notify you before changes to recurring prices or material membership terms take effect, provide any notice required by law and give you an opportunity to cancel before a changed renewal charge. Your statutory rights remain unaffected.

Service Fee Policy · Shipping & Delivery · Return & Refund Policy · Optional Lifetime Warranty Terms