Refund policy

Fiive Plus returns and refunds

Contact fiiveplus.services@gmail.com within 30 calendar days after delivery to request an eligible return or exchange of unused merchandise in its original condition. We provide the correct return instructions and address. For US customers, supplier-shipped products are returned to a US address provided through our return-authorization process. For change-of-mind returns of supplier-shipped items, customers purchase and pay for their return shipping label. For items shipped from Fiive’s local inventory, Fiive provides a free return shipping label. No restocking fee applies. Hygiene, consumed and customized goods may be excluded from change-of-mind returns, as detailed below.

Approved refunds are returned to the original payment method and received within 14 business days total after approval, including bank processing time.

For damaged, incorrect or undelivered items due to our fulfillment failure, we arrange an appropriate replacement or refund and pay any required return shipping. Ordinary remedies do not require paid protection or membership.

An entire order canceled before fulfillment or undelivered due to our failure receives applicable merchandise, shipping and service-fee refunds. We do not deduct invented gift values.

Read the complete Returns & Refunds Policy, including exclusions and partial-order rules. Applicable statutory rights remain unaffected.