Fiive / customer care
Service Fee Policy
Know what’s included in your order total. See when the Fiive service fee applies and how it is disclosed.
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Ordering, delivery, returns and Fiive benefits.
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Service Fee: $5.95 USD per applicable order.
This fee supports order processing and the services associated with fulfilling your order and applicable Fiive benefits. It is separate from product prices, shipping and taxes.
When it applies
Where this service is available, the fee applies once when a non-subscriber places a qualifying merchandise order of $50 or more and chooses to receive Fiive's promotional gifts. The $50 threshold is calculated after merchandise discounts, excluding gifts, service fees, warranties, subscriptions, shipping and tax. The fee is required for that selected benefit, but you may decline the promotional gifts and shop without the fee.
No fee applies to verified active fiive+ extra subscribers, subscription renewals, orders without the applicable gift benefit, or replacement-only shipments. Split fulfillment does not create an additional fee. New subscription enrollment qualifies for the exemption only after it is successfully verified.
Before payment
The amount must be disclosed beside the applicable benefit and appear as a separate “Service Fee” line in the checkout order summary before you pay. It is not a recurring charge. No fee is collected solely because you read this policy, and no undisclosed fee will be charged after checkout.
Refunds
The fee is refunded if your order is canceled before fulfillment, if Fiive cannot supply the applicable benefit, or if the fee was charged in error. After fulfillment of the order and applicable benefit, the fee is generally not refundable for a change-of-mind or partial merchandise return. If an order is entirely lost, never delivered or refunded because of Fiive's failure, we also refund the fee. Rights required by law remain unaffected.
For help, email fiiveplus.services@gmail.com with your order number.
A little help goes a long way.
For order questions, include your order number. Please keep passwords, verification codes and payment details private.