Lifetime Warranty — Terms

Lifetime Warranty — $10.95 USD, optional, one-time per eligible order. This separately purchased protection is a service contract provided by Fiive Plus, not a manufacturer's warranty. It does not replace or limit any existing product warranty or statutory rights.

Covered items and term

Coverage applies to the physical merchandise purchased on the same order as this option. It does not renew automatically and does not cover later purchases, subscription renewals or promotional gifts. Coverage begins when the order is paid. For durable merchandise, “lifetime” means for as long as the original purchaser owns the original item for personal use; coverage ends for an item when it is replaced under this plan, refunded, transferred or no longer owned. Consumables receive transit damage and non-delivery coverage only, not coverage for depletion, expiry or damage after use.

What is covered

We provide one full replacement per original covered item for verified damage during transit, accidental damage during ordinary personal use, defects causing functional failure, loss in transit or other reasonably verified failure to deliver. There is no deductible. Fiive pays approved replacement shipping and any return shipping we require. Normal wear alone is not covered.

If an identical replacement is unavailable, we will offer an equivalent item only with your agreement. If no acceptable equivalent is available, we refund the amount paid for the affected item, including applicable item tax. We do not substitute a smaller partial remedy for a verified covered loss. Replacing one item does not end coverage for other original eligible items in the order.

Claims and reasonable evidence

Email fiiveplus.services@gmail.com with your order number, affected item, explanation and available supporting evidence. For damage, photos or video of the item and packaging may be requested. Keep the item and packaging when safe until we tell you whether a prepaid return is needed. Do not send hazardous goods without instructions.

For loss or non-delivery, we may check tracking, carrier investigation results, delivery photos and the address supplied at checkout, and request a truthful statement of non-receipt. We do not require proof that is impossible for you to obtain. A “delivered” scan is not conclusive when you reasonably dispute delivery. Report transit issues as soon as possible, preferably within 30 days of the expected delivery date, and other damage promptly after discovery. Delay alone does not remove rights required by law; unreasonable delay that prevents verification may affect eligibility.

We acknowledge claims within two business days and aim to decide within ten business days after receiving the necessary evidence. If a carrier investigation takes longer, we explain why and provide an update. Do not discard an item or buy your own replacement expecting reimbursement without contacting us first.

Exclusions and abuse prevention

Excluded: intentional damage; misuse; unsafe or commercial use inconsistent with product instructions; cosmetic wear that does not affect function; normal aging, consumption or battery depletion; failure caused by an unauthorized alteration; theft or loss after successful delivery; an incorrect address supplied by the customer; refusal of an otherwise proper delivery; damage already known before purchase of protection; and duplicate recovery for the same loss. An unrelated repair does not by itself void coverage.

We may reject demonstrably fraudulent, altered or duplicate claims, explaining the reason. Customers may request a second review and provide additional evidence. No exclusion limits remedies required by law or excuses Fiive's own fulfillment error.

Optional selection, cancellation and refunds

This option must be deliberately selected and must not be prechecked. It appears as a separate $10.95 line before payment. You may remove it before checkout. You may cancel it for a full refund within 30 days of purchase if no replacement has been supplied under it. If the entire covered merchandise order is canceled or returned for a full refund before any claim is fulfilled, we also refund the protection charge. Additional cancellation rights required by your state apply.

Provider/contact and official business address: Fiive Plus, 145 Tremont Street, Suite 201, Boston, MA 02111, United States; fiiveplus.services@gmail.com. Our local-inventory location is 38 Pitman St, Fall River, MA 02723, United States. Contact support for return instructions before sending any item; neither address is an automatic return destination. Coverage is available only where lawfully offered. You may contact us about any damaged or missing order whether or not you purchased this option.